Bookstore FAQs and Infomration

For exchanges of clothing: We are happy to exchange clothing within 14 days of customer purchase with original receipt. Clothes for exchange must be in new, unused condition with tags attached. 

Of couse! But please note that any shipping charges are at the customers expense.

Ship your item(s) for return to

NBCC - Moncton Campus

1234 Mountain Road

Moncton, NB

E1C 8H9

Attention: Bookstore

Include a copy of your receipt in the box so that we know who to process the refund for. Items must be shipped by their return deadline.

Absolutely. Select your preferred shipping at checkout.

In-store pickup is available at the Moncton, Saint John, Miramichi, St. Andrews Fredericton and Woodstock campus bookstores..

When you place your order, select in-store pickup. You'll get a confirmation email, then a second email when your order is ready. Follow the instructions in the second email to pick up your order.

All customs and duties are the responsibilty of the person placing the order.

Yes! Just provide the name of your pickup person in the comment section during checkout.

This will depend on our current processing times. You'll get an email with your tracking number directly from from our shipping partner and you will be able to track your package.

When we receive your order, you'll get an automatically generated email from the system. Please make sure you enter your email address correctly or you'll miss it and we won't be able to contact you.

The short answer is: early! If you know what classes you're taking, order your books now. You’ll beat the rush and help us know when to reorder to ensure we have enough for everyone. Please remember that shipping companies everywhere are overwhelmed with orders these days and shipping takes longer than average - another great reason to shop early.

To find what books you need, you can use our textbook lookup tool.

Maybe, but maybe not! We ask your professor whether your book is required, recommended, or optional. Generally, required means you'll have a hard time being successful in the class if you don’t have the book. Recommended or optional means that the book will be helpful, but isn’t as critical for success. If you're not sure, you can always double-check your syllabus or ask your instructor.

Another thing to pay attention to is we often offer the same item in multiple formats (hurray for choice!). Generally, you only need to buy the course material in your preferred format. So if there is a hardback, a loose-leaf (these are textbooks that go in a three-ring binder) and an ebook, pick whichever format works the best for you.

Sometimes this happens! It usually means that the information about your textbook didn’t make it to the bookstore. We can help! Please contact us with your course and the book you were told you needed and we will work with your that Department to get what you need.

Great question! This is our umbrella term for ebooks, access codes, homework platforms, and other digital assets that are becoming more common in post-secondary education. You purchase a licence to access these assets (which is a bit different than owning a book). They are often used alongside a textbook as supplemental material and more publishers are moving to only provide digital options.

An ebook is simply the digital version of a textbook. An access code is a course-specific password used to gain access to course content online. This often includes ebooks, practice exams, videos, and course assignments, but each one varies.

Digital materials of all kinds are often available to you for a timed subscription - 6 or 12 months, or the duration of your course.

That depends! Each item is different. Some contain ebooks. Others give access to a learning platform without an ebook, and some provide both. It's important to check what the item says about ebook or platform access before you buy.

It varies. Each publisher sets rules for each digital item. Access generally lasts between 6 months and 2 years, with a few offering lifetime access. We do our best to ensure that the information is clear before you purchase

Usually, no, or not in full. Publishers place limits on how much of their ebooks you can print.

It depends on the publisher. Many have platforms that allow offline access, but some don't. If you have questions about your code, please contact us and we'll solve it together.

Unfortunately no, digital course materials are licenced only to one person.

Due to their digital nature, all digital course materials are final sale.  This means they are non-returnable and non-exchangeable. Please double-check you are buying the correct item.